Date of last update: April 14, 2025
This refund policy applies to all services offered by Ovirank, namely:
By accessing our services or making a purchase, you acknowledge that you have read, understood and accepted this refund policy.
Any collaboration with Ovirank is the subject of a signed quote by the customer. This estimate precisely defines the scope of the service, the deadlines, the terms of execution, and the obligations of both parties.
No mission starts without a validated quote.
Ovirank does not offer no refunds once the service has started.
The customer undertakes to pay for the entire period started, even in the event of a request to stop prematurely.
The services are carried out in a logic of results, with the strong involvement of the team. Any request for reimbursement would therefore be incompatible with the reality of the work undertaken (time spent, strategy, deliverables, tools deployed, etc.).
In case of cancellation before the start of the service, no refund will be made if preparatory work has already been started. A possible exception may be considered if the cancellation is notified. Within 24 hours after the signature, and before the start of the mission.
Recurring support is provided per monthly payment, with no long-term commitment.
La Cancellation is possible at any time, by simple email notification, but The current monthly payment is still due.
In case of disagreement or dissatisfaction, Ovirank always favors a amicable resolution. One professional mediation can be proposed in order to ensure a fair outcome for both parties.
Ovirank courses are 100% online, including video modules, support documents, and group lives.
Access is instantaneous after validation of the payment.
In accordance with article L221-28 of the Consumer Code, the digital products provided with immediate access are not subject to the right of withdrawal, provided that the customer expressly waives this right at the time of purchase.
However, for the sake of clarity and transparency, Ovirank grants a withdrawal period of 14 days only if the content has not been viewed (video not launched, document not downloaded, no live followed).
Once an access is used, no refund will be possible.
No “satisfied or refunded” guarantee is applied once the training has begun.
None partial refund will not be granted, even in the event of early termination or non-attendance of the training.
The content of the training is protected by current legislation on intellectual property.
Unauthorized downloading, duplication, resale, or distribution is strictly prohibited.
No refund will be given in case of abusive or fraudulent use of the content.
Any request for reimbursement must be sent in writing to thibault@ovirank.com.
An acknowledgement of receipt will be sent within 48 hours, and the request will be processed within a maximum of 7 working days.
The refund, if accepted under the conditions set out above, will be made via the same payment method as that used for the initial purchase. No management fees will be applied.
Ovirank is committed to providing all the means necessary for the success of the actions undertaken (audit, strategy, training).
However, the results obtained depend on numerous factors (market, customer execution, competition) and no guarantee of numerical results can be formulated.
This policy is subject to French law.
In the event of a dispute, the parties undertake to attempt an amicable resolution. Otherwise, the competence is assigned to Paris Commercial Courts.