Policy of repayment

Article 1 — Purpose

This refund policy applies to any subscription or use of the SaaS software. Ovirank, published by Ovirank Agency.
By making a purchase or accessing our services, the user acknowledges having read, understood and unreservedly accepted the provisions below.

Article 2 — Operation of the service

• Registration and use of the software are based on a subscription system that entitles you to a certain volume of credits.
• The credits are automatically consumed as soon as the account is activated and when using the functionalities (audits, SEO analyses, content generation, AI monitoring).
• Any credit used is considered to have been definitively consumed and cannot be reimbursed.

Article 3 — Refund policy

3.1. Monthly subscriptions

• Monthly subscriptions are not not refundable.
• No retroactive cancellation or partial refund is granted, the credits being immediately activated and usable after subscription.

3.2. Yearly subscriptions

• Annual subscriptions benefit from a 30-day withdrawal period from the date of registration.
• In the event of a refund request, the value of one month of subscription is systematically deducted from the amount returned, corresponding to the service already used.
• Example: a customer who has taken out an annual subscription and asks for a refund after 3 weeks will be refunded the annual amount Minus the value of one month.

3.3. termination

• Any subscription (monthly or annual) can be cancelled at any time by the user.
• Cancellation stops future payments at the next due date.
• No refunds will be made for amounts already paid and credits already activated.

Article 4 — Practical arrangements

4.1. Application procedure

• Any request for reimbursement or cancellation must be sent via the page Contact Of the site ovirank.com.
• An acknowledgement of receipt is sent under 48 working hours.
• The processing of the request is carried out within a maximum period of 7 working days.

4.2. Refund method

• When a refund is applicable, it is made via the same payment method than the one used during the initial subscription (e.g. bank card, bank transfer).
• No refunds in cash, check, or other alternative methods are offered.

Article 5 — Limitation of liability

• Ovirank is committed to ensuring the availability and proper functioning of the software.
• However, the user acknowledges that the results in terms of natural referencing and AI optimization depend on external factors (market, competition, search engine algorithms) that are beyond the control of Ovirank.
• Therefore, none guaranteed performance or numerical result cannot be formulated, and the absence of results does not constitute a valid reason for reimbursement.

Article 6 — Applicable law and jurisdiction

• This policy is governed by the French law.
• In the event of a dispute, the parties undertake to seek an amicable solution at first.
• In the absence of agreement, exclusive jurisdiction is attributed to Lyon Commercial Courts.